The best place is in refrigerator.

We don’t recommend freezing our product because it will change flavour.

It varies by products but generally FRUITEST can be enjoyed within one year after the production. The expiration date is printed on the bottom of the can.

No, we don’t use any of them. FRUITEST are made only from Japanese fruits.

Yes. We used only fruits grown in Japan and all are selected carefully.

The upcoming products are in the process of developing. If you are interested in any of those products, please click “Waiting List” and register your email address so that we can let you know when the products go on sale.

All of our products are manufactured in affiliated factories in Japan.

We don’t have any physical store but sometimes open pop-up stores and events. You can check out such information on our Facebook and Instagram account.

Ordering FRUITEST is simple. Add an item to your cart and follow the instructions. If you don’t want to purchase online, please email info@fruitest.jp

Absolutely! Choose Amazon Pay when you check out. Once you sign in your Amazon account, you can use the information of shipping address and credit card you registered on Amazon.

You can choose from credit card (Visa, MasterCard, and American Express), Paypal, and Amazon Pay.

We only accept lump sum payment. It sometimes takes time to be charged from your bank account. You can check the details with a credit card company.

All orders are shipped directly from our warehouse in Japan. When it arrives in your country, your order may be subject to duties, VAT, and any other types of duties. These costs are not included in the product price. Please contact your local custom office for more information.

We send an order confirmation email. Please let us know if you would like to get a physical one.

Yes, we do on your request. If you want one, please add notes when you place an order. Basically, a receipt is included in your package. However, when your shipping address is different from billing address, we send the receipt to your billing address.

An email is supposed to be sent within 10 minutes after you place an order. If you shouldn’t receive one, you can reach out to us through the contact form on our website after checking spam folder. Please make sure that you can receive an email from info@fruitest.jp.

If it’s before shipping, we can include those additional items in your package. Please feel free to let us know through the contact form.

Unfortunately, we don’t take any order by phone. If you do not succeed in placing an order on our website, please feel free to reach out to us through the contact form.

You can check where your order is by the tracking number. If you don’t receive for a while even after the estimated delivery time, it may be caused by local laws/regulations. Please make sure to follow those local laws/regulations in a destination country before placing an order.

Gift set comes with our original gift box. Although we don’t offer a gift wrapping service, please feel free to let us know when you want it. We would love to consider what we can do for you.

All of our gift sets are with a gift box. If you want to get one without buying a gift set, please let us know through the contact form. We can sell one.

Unfortunately, we don’t offer any gift card.

We include a packing slip only when you make a special request. You can see how to make a request in the question above.

The recipient can see the sender name on its delivery slip. The name is what you fill out when you place an order.

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Packages from our warehouse in Japan can be shipped by EMS, SAL Parcel, or SAL Small Packet Registered. Depending on the size and shape of the items in your order, you may not be able to choose some shipping methods.

Yes! Please fill out a shipping address when you place an order.

Unfortunately, we don’t handle it. Please place different orders by shipping address. If you have too many, please let us know those shipping addresses, zip codes, and names through the contact form.

配送方法を決めてから送料テーブルつくる

You can cancel only before shipping.

If an item arrives in an unsuitable condition or you receive an item you didn’t order, please contact us through the form. Once we confirm the damaged or wrong item, we will offer a refund.

Unfortunately, no return/exchange caused by customers would be accepted. If you find any issue in our product, please contact us through the form.

Unfortunately, no return/exchange caused by customers would be accepted. If you find any issue in our product, please contact us through the form.